You have heard the other party’s comments, and you have some positive criticism of your own, but you know if you share it the other party might get offended. You have their best interest in mind, however, people get defensive when you ask them to change their outlook.

One technique to help you get your ideas across and received is to use the “good-bad-good sandwich.”

When the other person has completely presented their argument, and you have actively listened, pause for two seconds, mirror their argument and give them a positive feedback. This is the top of your sandwich. Now they are receptive to your criticism. Present your argument next. You can be direct now. When done, mention something else positive about their argument, or the fact that it is a challenging situation they are in. This is the bottom of your sandwich.

Try it!