Key Takeaways:
1. Become genuinely interested in people: when active listening, pay attention to the details and be genuinely interested.
2. Smile: always be smiling; passively and when conversing with others.
3. Remember people’s names: to prove that you are genuinely interested, remember people’s names. Work out a system: for example, ask for the person’s hobby and associate that to their name.
4. Be a good listener: people remember how you make them feel, and everyone likes being heard, so encourage others to talk about themselves. In doing so, try to see the other person’s point of view.
5. Talk in terms of the other person’s interest: don’t discuss things they wouldn’t care about, instead, share relevant stories, ideas, and topics.
6. Make the person feel important: if you do all of the above right, this will come naturally. Remember to do it sincerely.
You can get the book here: How to Win Friends & Influence People